Frequently Asked Questions
Everything you need to know about illuminating your home with Sparkle Lighting.
What is the average shipping time for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic delivery, while premium lighting fixtures may require additional handling time.
Do your lighting fixtures come with bulbs included?
To allow for personal preference in brightness and color temperature, most of our fixtures do not include bulbs unless specified in the product description. We recommend using energy-efficient LEDs for all our products.
What is your return policy for damaged or unwanted items?
We offer a 30-day return policy. If your item arrives damaged, please contact us within 48 hours with photos for a free replacement. Unwanted items must be returned in their original, uninstalled condition.
Are your products compatible with dimmer switches?
Many of our chandeliers and wall lights are dimmable, provided you use dimmable bulbs and a compatible dimmer switch. Please check the 'Technical Specifications' section on the product page for specific details.
Do you offer professional installation services?
While we do not provide direct installation, we include detailed instruction manuals with every product. For hardwired fixtures, we strongly recommend hiring a licensed electrician to ensure safety and warranty compliance.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your data. We accept all major credit cards, PayPal, and interest-free installment options through our secure checkout portal.